Frequently Asked Questions
I get an error message when I use the site
Why does My Homepage not update?
How does Manage Meetings screen work if SIG Leader is also a Meeting Lead?
How do I book someone without an email address into a meeting?
Why is there a limit to the number of people from my site that can be booked into a meeting?
How do I attach documents to a meeting?
Why is it important to set up the My Profile section?
How do I book onto a meeting?
How do I vote in a NHUG poll?
Why don't news items show as soon as they are added?
How can I ensure that people will know that I have posted a message on the Message Boards?
How will I know if someone replies to my Message Board posting?
Q I get an error message when I use the site
A This is a known issue which has occurred since the Web Server was upgraded by our hosting provider.
If you receive an error message warning of a "lost connection", use the "Refesh" button on your browser (or the F5 key on most computers) to reload the page.
Sometimes it takes two or more refeshes to solve the problem.
Q Why does My Homepage not update?
A If you use the Back button on your browser pages may not refresh.
To avoid the problem use My Homepage menu option or the crumb trail at the tope of the page.
Q How does Manage Meetings screen work if SIG Leader is also a Meeting Lead?
A The screen has been designed to serve two purposes.
As a Meeting Lead the user can add and remove meeting delegates from his/her own site using the drop down menu. If more delegates are added from the site than the meeting permits then the additions will be added to the waiting list.
However, the main delegate list also shows everyone from ALL sites booked into the meeting so that as a SIG Leader the user can manage the entire list.
Q How do I book someone without an email address into a meeting?
A Only someone with Meeting Lead, Primary User or SIG Leader status can do this, using the following steps:
- Log into the site
- Go to the meetings page
- Click on the "Manage" option for the meeting concerned
- Go to the "Add Attendee" drop down menu
- Click on "Add New Guest User" from the menu
- Click the "Add to Meeting" button
- Fill in the name of the person and click on the "Save" button
- Click on the "Add [name] to meeting" button
- Their name will now appear in the delegate list as an attendee or on the waiting list
- You will receive any email notifications about the meeting on their behalf
Q Why is there a limit to the number of people from my site that can be booked into a meeting?
A The SIG Leader calling the meeting will set a maximum number of people who can attend from each site. Once that limit is passed any new bookings from your site will be added to the waiting list.
You can swap people from the attendance list and the waiting list by clicking on the ticks and arrows next to their names.
Q How do I attach documents to a meeting?
A Only SIG Leaders sand Meeting Leads can attach documents to the details of a meeting on the website.
This is done using the "Edit Meetings" option on the main meetings listing page.
- Open the Edit Meeting screen by clicking on the option next the meeting in question
- Scroll to the bottom of the screen where you will find the "Upload Minutes" and "Upload Support Documents" options
- Click on the "Browse" button for the type of document you want to upload
- Highlight the document from your hard drive or network
- Click the "Open" button
- Click on the "Upload" button on the NHUG website screen
- Click on the "Continue" option on the confirmation screen to return the Meeting information screen
As well as being displayed in the on Meeting screen your document will also be listed in the Documents section of the website.
Q Why is it important to set up the My Profile section?
A The NHUG website uses this information to determine whether you are notified of new meetings and postings to the discussion boards and to display information about you to meeting organisers and other users.
The "My Profile" part of the website consists of the following sections, all of which should be completed as soon as you receive notice that your account has been set up.
Edit Personal & Contact Details - This information is provided to the SIG Leaders and Meeting Lead or your site when they are organising attendance at meetings. It is also used by the website to support networking between NHUG members via the membership listing pages.
Register your interests - If you have no interests selected then you will not receive any information about upcoming meetings or new discussion board postings.
Specify Special Requirements - This section records any specific access or dietary requirements you may have for meetings. Again, if none are selected the SIG Leader organising the meeting will not be notified of your requirements on their meeting attendance schedule.
Q How do I book onto a meeting?
A All NHUG Users can book themselves into meetings using the View Meetings screen.
To book in:
- Log into the site
- Go to the meetings page
- Click on the "View" option for the meeting concerned
- Go to the "Add Attendee" drop down menu
- Click on your name from the menu
- Click on the "Add to Meeting" button
You will receive any notifications about the meeting by email.
On this screen you can also view any papers that have been posted for the meeting and details of the meeting venue as well as the time and date etc.
Note: If the allocation of places from your site for the meeting has already been used you will be added to the waiting list - shown y a tick in the waiting list column.
The Meeting Lead for your site or the SIG Leader organising the meeting will be able to move you from the waiting list to the attendance list.
Q How do I vote in a NHUG poll?
A You will receive an email from the NHUG site administrator when a new vote has been set up.
Clicking on the link in the email with take you to the voting page (via the log-in page) and you can register your opinions there.
The Primary User for your site will then use the views expressed by NHUG members to inform the way they use your allocations of votes in the final poll.
Q Why don't news items show as soon as they are added?
A All news items are screened by the website administrator before being set live on the site
Q How can I ensure that people will know that I have posted a message on the Message Boards?
A It is important that you select a specific SX3 module that your posting relates to.
The website will then ensure that everyone with this module selected on their interests page will receive an email alert with a link to your message.
Q How will I know if someone replies to my Message Board posting?
A As soon as a reply is posted the website will send you an email with a link to it.
Depending on how often you visit the site you will also receive a notification of the new posting at the bottom of the My Homepage screen.
|
